Need help with ShiftGoing, on the web or in the iPhone app? Email hello@shiftgoing.comand we'll get back to you.
Signing in
ShiftGoinghas no passwords. Enter your email and we send one email with a 6-digit code and a sign-in link: type the code, or tap the link on the device where you want to sign in. After signing in you can add a passkey to sign in with Face ID or Touch ID next time. If the email doesn't arrive within a minute, check your spam folder.
I see "No shifts yet"
Your account isn't linked to an organization yet. Ask your manager to turn on app access for the email address you signed in with, or to invite you to their organization.
Checking in and check photos
Checking in or out records your location at that moment, so allow location access when asked. If you turned it off, enable it in the iPhone Settings app under ShiftGoing. The same goes for the camera, which is used for check photos.
Plans and billing
Organizations manage their plan on the ShiftGoingwebsite. The iPhone app doesn't sell anything. If your organization's plan is inactive, ask its owner.
Deleting your account
You can delete your account yourself in the iPhone app or the web app. See Deleting your account for the steps and what is deleted.